Privacy and Security

This privacy policy sets out how ClimateStore Inc. (the owner of climatestore.com), uses and protects any information you provide when using the website. ClimateStore Inc. is committed to protecting the privacy of your personal information. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

ClimateStore Inc. reserves the right to change this policy from time to time by updating this page. The effective version of the Policy will be the latest available on the site. You should check this page from time to time to ensure that you are happy with any changes as any use of the site will constitute acceptance of the policy and any changes.

We collect no personally identifiable information about you when you visit our site unless you choose to provide that information to us or as specifically outlined in this Policy. For visitors, we've structured our website so that, in general, you can visit us without identifying yourself or revealing any personal information. For prospective and existing customers and partners, once you choose to provide us personally identifiable information (any information by which you can be identified), it will only be used to support your relationship with ClimateStore Inc.

ClimateStore Inc. has security measures in place to help prevent the loss, misuse and alteration of the information under our control. When you place an order online, your information, including your credit card number, is protected using Secure Socket Layer (SSL) encryption technology. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information.

If you have questions or concerns regarding this Policy, you should contact us by email at customerservice@climatestore.com

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

Third Parties

ClimateStore Inc. does not trade, rent or sell your personal information to any other organization or third parties.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.